Refund policy
Return & Refund Policy — Paws & Unwind
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at:
support@paws-unwind.com
After your return request is approved, we will provide return instructions. Items sent back without prior authorization will not be accepted.
Please note: Due to our international fulfillment partners, return processing times may vary.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and make it right.
Photo or video evidence may be requested to assist with resolution.
Paws & Unwind reserves the right to withhold original shipping charges on all returns, refunds, and exchanges, including defective units and courtesy resolutions. Refunds are issued for the product cost only unless otherwise stated.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personalized or custom products
- Hygiene or personal care products (if applicable)
- Gift cards
- Clearance or final sale items
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
The fastest way to receive a replacement item is to return the original item (once approved) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of delivery for any reason.
Items must be unused, in original packaging, and in the same condition received. Proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or card provider.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at:
support@paws-unwind.com