Shipping policy
Shipping Policy — Paws & Unwind
Thank you for shopping with Paws & Unwind! Below is important information regarding order processing and delivery.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been processed, it will be handed off to our fulfillment partners for shipment.
Shipping Times
Estimated delivery time for orders within the United States is:
7–12 business days
Delivery times may vary depending on location, carrier performance, and seasonal demand.
Shipping Cost
We currently offer $7.95 Standard Shipping on all U.S. orders.
Orders $59.00 and up will automatically receive FREE Shipping in their cart.
Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear in the carrier’s system.
Shipping Delays
While we strive to deliver your order as quickly as possible, delays may occur due to:
- Carrier delays
- Customs processing
- Weather conditions
- High demand periods
Paws & Unwind is not responsible for shipping delays caused by external factors, but we are always happy to assist you with tracking and delivery updates.
Incorrect Address Disclaimer
Please ensure that all shipping information is correct at checkout.
Paws & Unwind is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address after placing an order, please contact us immediately at:
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact your local carrier first. If the issue is not resolved, reach out to us and we will assist you.
Multiple Shipments
Orders containing multiple items may arrive in separate packages due to fulfillment logistics. This does not affect your delivery or order status.
Contact Us
If you have any shipping-related questions, please contact us at: